Leeds based marketing agency, Fantastic Media, have worked with Copymark for their managed print contract since September 2013.
For a company that uses a lot of print products, cost effectiveness was highly important without compromising on quality of service or quality of the product.
Since purchasing the Copymark printer, the company has seen a positive increase in productivity from the machine. It is faster, breaks down less frequently and is much more cost effective than the previous laser printer.
Copymark provided a seamless transition from the old laser printer, and were able to demonstrate to the team how easy the new printer was to use.
The best part about the Copymark service is that they are always on hand to support no matter what the issue. The team is friendly and helpful from the initial enquiry, to installation to aftersales and after care. If the toner is to run out expectedly, the team will deliver a new one straight away. If there are any issues with the machine, they are happy to talk these through on the phone or will dispatch an engineer as soon as possible, almost always on the same day.
Overall, Copymark have enabled Fantastic Media to increase their office productivity at a marginal cost.
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