Yorkshire based solicitors, Chadwick Lawrence, engaged with Copymark for their managed print contract in March 2015 after an extensive tender process. Having previously been contracted to a similar service, the challenge for those invited to tender was to enhance the firms existing provision.
During the initial briefing, it was made extremely clear that service levels and reliability formed the foundation of the future provision. Cost effectiveness is important, however it had to be achieved without the compromise on quality of service going forwards. In a business such as Chadwick Lawrence, any downtime across the IT infrastructure can cause difficulties and adversely affect the service their clients receive.
As Chadwick Lawrence deliver a comprehensive range of expert legal services to commercial and private clients, they must be able to provide all required documentation as quickly and efficiently as possible, without it costing extortionate amounts. Therefore it was vital that their print contract was tailored to their specific needs and requirements in order to be both proficient and cost effective.
Copymark were awarded the contact because they met the key requirements of the tender and understood how to tailor their offering to the Chadwick Lawrence business, spread across a number of sites with differing demands between offices and departments.
The transitions between the solicitor’s previous provider was seamless and since that time, Chadwick Lawrence have been delighted with all aspects of the service Copymark provides. The fleet of machines uses by Copymark are superior to the hardware that was used previously and on the rare occasions maintenance is required, downtime and inconvenience is minimised.
Daniel J Krigers, Partner at Chadwick Lawrence, commented on the partnership with Copymark saying: “We would not hesitate to recommend a managed print solution and Copymark to deliver that solution. The provision is transparent and cost effective, the hardware is impressive and the service levels are exceptional.”
Overall, Copymark have enabled Chadwick Lawrence to increase their office hardware productivity at a fraction of the cost of their previous supplier. They now have happy solicitors and clients all round!
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